“VIP Pass” General Terms and Conditions
I. Redemption and Validity
1. Members must present this coupon at the redemption location (Event Reception, AIRSIDE) within the specified redemption period, and follow the instructions of the staff of Nan Fung Loyalty Program Limited, any of its group companies and/or their respective agents (collectively, “Nan Fung”) to complete the required registration procedures in order to redeem the Pass.
2. The Pass is valid only during the event at the designated event locations and will automatically expire upon the end of the event period.
3. This coupon and Pass can only be used once. Please redeem at the redemption location within the redemption period. The coupon will automatically become invalid upon expiry of the redemption period, after use, or when stocks are depleted. Printed copies or screenshots will not be accepted.
4. The Pass cannot be altered, transferred, refunded, exchanged for cash, replaced, reissued, or resold. Holders must keep them safe; no replacement or refund will be issued in case of loss, damage, or theft.
5. All passes are valid only for the selected date and designated time slot. Each pass is valid for one person and one-time use only.
6. Once confirmed, bookings are non-cancellable, non-refundable, and cannot be rescheduled, except as required by applicable law.
7. Late arrivals will not be entitled to extended sessions or refunds. Unused pass benefits cannot be carried forward, exchanged for cash, or refunded.
8. The Pass is limited to a certain quota for each time slot for offering a more comfortable coffee experience. However, queue-free access or interactions with specific baristas are not guaranteed.
9. All beverages and products are subject to availability. In the event of unavailability, the organizer will make reasonable efforts to provide suitable alternatives.
10. The organizer reserves the right to make reasonable adjustments to event arrangements, participating brands, and activities due to weather conditions, safety concerns, or operational needs.
11. In the event of cancellation or failure to deliver the main paid experience, refunds will be handled in accordance with applicable laws and Nan Fung relevant policies.
12. Participants must comply with venue regulations and follow instructions from on-site staff.
13. In the event of any dispute, the organizer will seek to resolve the matter reasonably in accordance with these terms and applicable laws.
II. Contents and Redemption Rules
The Pass includes the following fixed benefits. Gift item can only be redeemed once and Tasting Voucher becomes invalid once verified and cancelled by staff:
1. VIP Pass
* THREE [3] selected 80ml tasting drinks from Japanese brands, plus ONE [1] tasting drink from a selected local brand
* A Made-in-Japan Mino Ware ceramic tasting cup (random design)—a keepsake to bring the festival experience into your daily coffee ritual
* LiLo Coffee × MIJ Market limited-edition magnet (random design)
* A bag of Hong Kong Exclusive Coffee by Japanese coffee brands (100g, random variety), or a set of 5 drip coffee bags (limited availability, first-come, first-served, while stocks last)
* Available Sessions
a) 26 Nov: 17:00–20:00
b) 27 Nov: 11:30–13:30
c) 28 Nov: 11:30–13:30
d) 29 Nov: 11:30–13:30
III. Usage Restrictions
1. All redemptions must be made in person at the designated stall by presenting the redemption voucher for verification and cancellation by staff.
2. All vouchers cannot be exchanged for cash, no change will be given, and they cannot be used in conjunction with other merchant promotions (unless otherwise stated).
3. Certain products have limited daily supply. Once depleted, no substitutes or compensation will be provided by the organizer or merchants.
IV. Personal Data and Verification Procedures
1. All redemptions must be completed in accordance with the instructions of Nan Fung staff. Nan Fung staff may require participants to provide identification and/or other personal data (including but not limited to name) for identity verification and/or internal administrative and auditing purposes.
2. If a member refuses to provide the required information, Nan Fung reserves the right to refuse the redemption.
3. Participants must read and agree to Nan Fung's Personal Information Collection Statement before providing any personal data.
V. Liability Disclaimer
1. All food, products, and services are provided by third-party merchants, who bear full responsibility for their quality, safety, and hygiene.
2. To the extent permitted by law, Nan Fung makes no warranties or guarantees regarding goods, products, or services provided by third-party suppliers, and shall not be liable for any consequences or losses arising from their use, including but not limited to condition, quality, and suitability.
3. Any enquiries, feedback, complaints, or disputes regarding rewards or services should be directed to the relevant third-party suppliers.
VI. General Terms
1. The organizer reserves the right to change, suspend, or cancel the event, redemption contents, participating merchants, locations, times, or other arrangements due to special circumstances (including but not limited to inclement weather, pandemics, or other factors) without prior notice or compensation.
2. Nan Fung reserves the right to cancel the redemption eligibility or Pass of any member suspected of violating any law, these terms and conditions, or for any other reason.
3. Nan Fung has the absolute discretion to suspend, cancel, terminate, or amend this event, Pass contents, or these terms at any time without notice.
4. Nan Fung shall not be liable for any loss, error, or delay caused by computer, network, server failures, or other technical issues.
5. All images in the NF Touch mobile app and related promotional materials are for reference only. In case of any dispute, Nan Fung reserves the right of final decision.
6. The Chinese version of these terms and conditions shall prevail in the event of any discrepancy between the Chinese and English versions.
7. These terms and conditions shall be construed and governed by the laws of Hong Kong.
